Terms & Conditions

By visiting and/or shopping at (“Using”) this website, you, the individual presently Using this website (“you”), are agreeing to, and accepting, the following Terms and Conditions (“Terms”), which may be updated from time to time. Please read the Terms carefully; and contact one of our dedicated Customer Service Representatives (“CSR”) with any questions.

LIMITATIONS ON ORDERS

XYMOGEN reserves the right to discontinue sales to you at any time.

CANCELLATIONS & CHANGES

Order fulfillment is automatic and immediate. Therefore, it is not possible for XYMOGEN to cancel or change the details of your XYMOGEN order once it has been placed.

SHIPPING

XYMOGEN.com will attempt to validate your shipping address; and, when possible, it may provide a recommended substitution. If a shipping vendor identifies one (1) or more errors with your shipping address, and/or the address is deemed undeliverable, you will be assessed an eighteen-dollar ($18.00) address correction and/or package rerouting fee per each XYMOGEN order.

Standard Shipping is UPS Ground; however, a different method may be utilized at XYMOGEN’s sole discretion. You are solely responsible for any additional shipping service charges, which may include, but are not limited to, signature requirements and certificates of delivery, imposed by a mail carrier at the mail carrier’s posted rate. 

XYMOGEN does not currently offer international shipping.

SHIPPING RATES

RETURN POLICY

XYMOGEN does not accept returns but for extenuating circumstances, including shortages, damages, and incorrect items. Claims must be made within five (5) days of delivery. XYMOGEN does not resell returned items.

NOT FOR RESALE POLICY

YOU ARE PROHIBITED FROM RESELLING THE XYMOGEN PRODUCTS (“PRODUCTS”) PURCHASED AND/OR OBTAINED FROM THIS WEBSITE REGARDLESS OF WHETHER SUCH PRODUCTS WERE PURCHASED AND/OR OBTAINED AT (1) FULL PRICE, (2) A DISCOUNTED PRICE, AND/OR (3) FREE OF CHARGE. FURTHERMORE, IT IS A BREACH OF THESE TERMS TO MARKET, ADVERTISE, AND/OR DISTRIBUTE FOR RESALE, AND/OR OTHERWISE CAUSE TO BE MARKETED, ADVERTISED, AND/OR DISTRIBUTED FOR RESALE, THE PRODUCTS MADE AVAILABLE TO YOU ON THIS WEBSITE. 

COPYRIGHT NOTICE

All the content, separately and together, that is included on this website, which includes, but is not limited to, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of this website's owner or its content suppliers. Additionally, the Content is protected by the copyright laws of the United States and of the international community. XYMOGEN reserves the right to enforce its statutory rights to recover damages against you for any copyright infringements.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS WEBSITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS WEBSITE'S OWNER DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR THE E-MAILS SENT FROM THIS WEBSITE ARE FREE OF VIRUSES AND/OR OTHER HARMFUL COMPONENTS. THIS WEBSITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

CERTIFICATION

IT IS YOUR SOLE RESPONSIBILITY TO REVIEW AND VERIFY THE ACCURACY OF THE DETAILS OF YOUR XYMOGEN ORDER, INCLUDING, BUT NOT LIMITED TO, PRODUCT SELECTION AND SHIPPING METHOD, BEFORE IT IS PLACED.

BY PLACING AN ORDER THROUGH XYMOGEN.COM (OR OVER THE PHONE WITH A CSR), YOU ARE EXPLICITLY CERTIFYING THAT YOU HAVE REVIEWED AND VERIFIED THE ACCURACY OF THE DETAILS OF YOUR XYMOGEN ORDER—AND EVERYTHING IS CORRECT. FURTHERMORE, YOU ARE CERTIFYING THAT YOU ARE AWARE OF ANY BACK ORDERS.